Name: Circle Routes
Price: 99 USD
Availability: OnlineOnly

Question 1

What is Circle Routes?

Accepted Answer

Circle Routes is route optimization and last-mile delivery management software. It connects route planning with warehouse scanning, live dispatch, driver workflows, customer tracking, proof of delivery, COD, returns, and delivery analytics.

Question 2

Who is Circle Routes built for?

Accepted Answer

Teams that run many stops a day — e-commerce, parcels, grocery & food, couriers, 3PLs, wholesale distributors, and field service.

Question 3

What size fleet do you work with?

Accepted Answer

Circle Routes is built for multi-driver delivery teams, from growing fleets to larger operations. Pricing is based on monthly stop volume rather than driver seats, so you can add drivers without adding another software licence each time.

Question 4

Where can we use Circle Routes?

Accepted Answer

Circle Routes can be used wherever your team runs multi-stop deliveries. It supports operations across markets including the UAE, Saudi Arabia, UK, US, and other countries, with routes built around the local roads and the delivery rules you configure.

Question 5

How does Circle Routes compare to competitors?

Accepted Answer

Circle Routes sits between simple route planners and heavier enterprise delivery platforms. You get fast route optimization together with warehouse, dispatch, driver, customer-tracking, COD, returns, and analytics workflows — with pricing based on monthly stop volume and unlimited drivers.

Question 6

How long does it take to go live?

Accepted Answer

Setup time depends on how complex your operation and integrations are. Straightforward fleets can move quickly, while more connected workflows may need additional configuration. There is no setup fee, and we help you get orders, depots, drivers, shifts, and customer-facing workflows ready.

Question 7

We plan routes in Excel or Google Maps today — why switch?

Accepted Answer

Excel and consumer map tools can work for simple routes, but they become harder to manage as drivers, time windows, capacity, changes, and customer updates increase. Circle Routes turns that manual process into one connected workflow from planning and dispatch through tracking, proof of delivery, COD, returns, and reporting.

Question 8

How much does Circle Routes cost?

Accepted Answer

Plans start at 364 AED / month (~$99 USD) for 500 included monthly stops on Lite. Every plan includes the full platform, unlimited drivers, and unlimited dispatch seats. Extra stops are billed at low per-stop rates.

Question 9

How do monthly overages work?

Accepted Answer

Each plan includes a monthly stop allowance (500, 1k, 3k, 7.5k, 20k, or 50k). A stop is counted the first time it is delivered, collected, visited, or marked failed. Cancelled stops and warehouse returns are not counted again. Extra stops are billed at low per-stop rates on your next invoice. Upgrade the base plan only when it saves you money.

Question 10

Do you charge per driver or dispatcher seat?

Accepted Answer

No. Add as many drivers, planners, and dispatchers as you need — no seat fees. We bill on monthly stop volume.

Question 11

Is there a setup or onboarding fee?

Accepted Answer

No. There is no setup fee. We help you get the account configured, map your order data, set up drivers, and connect the order-import method that fits your operation.

Question 12

Is there a long-term contract?

Accepted Answer

No. Circle Routes is a subscription with no commitment. Choose month-to-month or save 15% on the base fee with annual billing. Cancel anytime from Settings → Billing — you keep full access until the end of the period you already paid for.

Question 13

How do I cancel or change my plan?

Accepted Answer

Admins open Settings → Billing to upgrade, downgrade, or cancel. Plan changes apply on your next billing date so this month stays predictable. Annual upgrades to a higher plan can start sooner with base-fee adjustment only.

Question 14

How do we get help after go-live?

Accepted Answer

You can reach us through the website chat or at support@circleroutes.ae. We can help with product questions, setup, and operational issues once your team is live.

Question 15

How does route optimization work?

Accepted Answer

Circle Routes builds routes around both travel time and the rules your operation needs to respect — such as delivery windows, driver shifts, capacity, depots, zones, distance limits, and specialist requirements. In real-operation testing, 1,000-stop planning runs completed in roughly 1–2 minutes; actual solve time varies with the workload and constraints.

Question 16

Can we respect customer time slots and delivery zones?

Accepted Answer

Yes. You can plan around customer delivery windows and geographic zones so promised time slots and operating areas are considered when the routes are built.

Question 17

Can we manage multiple warehouses or depots?

Accepted Answer

Yes. You can plan across multiple depots or cities, keep drivers attached to the right operation, and choose whether routes return to a depot or finish at the final stop.

Question 18

Can route planning use vehicle capacity by packages, weight, or volume?

Accepted Answer

Yes. Routes can be planned around package count, weight, or volume, so the optimizer considers what a vehicle can actually carry rather than looking only at the number of stops.

Question 19

Can different customers or stops have different service times?

Accepted Answer

Yes. You can use one standard service time, set different times for specific customers, or use smart service-time behaviour. That helps the plan reflect the difference between a quick doorstep delivery and a stop that regularly takes longer.

Question 20

Does Circle Routes account for traffic?

Accepted Answer

Yes. Circle Routes can account for how traffic changes by area and time of day, helping routes and ETAs better reflect real driving conditions instead of assuming the same travel speed all day.

Question 21

Does Circle Routes support pickups, returns, and on-site service appointments?

Accepted Answer

Yes. The same route can include deliveries, collections, returns, and service visits, with different on-site times where needed. Drivers can also record a return pickup while they are already at a customer location.

Question 22

Can we match special order requirements (like refrigerated vans, heavy lifting, or tail lifts) to specific drivers?

Accepted Answer

Yes. Stops can require specific skills or equipment — for example refrigerated handling, a tail lift, heavy-cargo capability, or installation skills — so specialist work stays with the drivers and vehicles that can handle it.

Question 23

Can we run hired or subcontracted drivers with our own vans?

Accepted Answer

Yes. Own vans and hired fleets can sit in the same plan and the same dispatch day — useful if you mix in-house drivers with subcontractors.

Question 24

What is the live dispatch board for?

Accepted Answer

It is the live control view for the delivery day. Dispatch can follow driver locations and stop progress, see what has been delivered or failed, and act on exceptions while the routes are still running.

Question 25

Can we scan parcels at the warehouse before vans leave?

Accepted Answer

Yes. Warehouse teams can scan package barcodes or AWB labels during intake and load-out to confirm the right parcels are going with the right driver before the vehicle leaves.

Question 26

What happens when a delivery fails?

Accepted Answer

Drivers record the failed stop and its reason, so dispatch can see what happened immediately. The delivery can then be followed up, rescheduled, or prepared for another attempt without losing the history of the original stop.

Question 27

How does Circle Routes handle returns and undelivered packages?

Accepted Answer

When drivers return to the depot, returned and undelivered parcels can be scanned back in and tied to the original delivery. Failed stops keep their history, making it easier to prepare reattempts without losing track of the parcel.

Question 28

Can we track return rates and see why deliveries failed?

Accepted Answer

Yes. You can review failed-delivery and return outcomes together with the recorded reasons, helping the team see where problems repeat and where the delivery process needs attention.

Question 29

Can dispatchers track driver cash balances and settle cash at the depot?

Accepted Answer

Yes. Last Mile Pulse shows the cash collected and the balance still held by each driver. When drivers return, dispatch can record cash handovers and reconcile discrepancies instead of managing the process in a separate spreadsheet.

Question 30

What app do drivers use?

Accepted Answer

Their smartphones. Native Android app, or the mobile web app on iPhone (Safari/Chrome) — no special hardware.

Question 31

What proof of delivery can drivers capture?

Accepted Answer

Drivers can capture delivery photos and customer signatures, with location controls available if you want to enforce where a stop can be completed. The proof stays attached to the delivery record for the operations team and customer experience.

Question 32

How do drivers reach dispatch from the road?

Accepted Answer

Drivers can message the operations team directly from the driver workflow and include photos from the stop, giving dispatch the context they need without relying on separate phone calls.

Question 33

Can drivers message customers on WhatsApp?

Accepted Answer

Yes. Drivers can open WhatsApp directly from a stop with an approved message already filled in. The driver stays in control of sending it, so the process is faster without Circle Routes automatically messaging the customer on their behalf.

Question 34

How do customers track their order?

Accepted Answer

Customers can open a tracking link without installing an app. Depending on your settings, they can see delivery progress and ETA information, giving them more visibility without having to contact your support team.

Question 35

Does Circle Routes track product temperature for cold chain?

Accepted Answer

No. Circle Routes handles routing, dispatch, and tracking, but does not monitor IoT temperature sensors on refrigerated vehicles.

Question 36

How does Circle Routes handle Cash on Delivery (COD)?

Accepted Answer

Drivers see the expected cash amount at the stop, can use a built-in change calculator, and record collections with your rules. At day’s end, dispatch settles driver cash balances in one flow.

Question 37

Is our data separate from other companies?

Accepted Answer

Yes. Each customer operation is kept separate, and your delivery data remains your business data. Circle Routes does not sell fleet or delivery data to advertisers or data brokers.

Question 38

Can Circle Routes match our exact workflow?

Accepted Answer

Yes. Circle Routes is designed to adapt to the way your operation already works rather than forcing every fleet into one fixed process. You can configure areas such as depots, shifts, delivery windows, capacity, service times, zones, driver rules, COD, and what customers see on the tracking experience.

Question 39

Can our customers or shippers enter and follow their own deliveries?

Accepted Answer

Yes. Approved shippers can have their own portal to create deliveries, follow status and ETA, search or export their delivery history, and make the changes you allow before the work is locked for operations.

Question 40

Which platforms can send orders in?

Accepted Answer

Shopify and WooCommerce connect in Settings so orders import automatically, with an option to update the store when a stop is completed. Zapier, Google Sheets, CSV or Excel, and your own ERP still push orders in through the API. Delivery events can also be sent back through webhooks.

Question 41

Do you offer an API for custom ERP systems?

Accepted Answer

Yes. The API can create delivery work, support changes such as cancellation or rescheduling, and return delivery and COD information to your systems. Webhooks can also send key delivery events back as the order moves through the last-mile workflow.

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